Complimentary shipping on first orders over HK$600 · Gift messages available
CUSTOMER CARE

Shipping Policy

This is a concept policy and must be reviewed against the final warehouse, sales markets, and logistics partners before accepting payment.

01

Processing Times

Standard orders are expected to dispatch within 2–5 business days after payment is confirmed. Timelines for customised gifts and volume orders will be confirmed separately.

02

Delivery Areas & Charges

Available destinations, complimentary shipping thresholds, and remote-area surcharges will be shown at checkout. Products containing fragrance liquid or electrical components may be subject to destination-specific transport restrictions.

03

Order Tracking

Once your order has been dispatched, tracking details will be sent by email. Additional processing time may be required during promotional and holiday periods.

Last updated: 31 July 2026 · This first-edition concept content must be reviewed against the final operating entity and sales markets before launch.